Terms of service

Last updated: 3 November 2026

This is a translation: the Italian version prevails.

1. The service and the parties

Everdeal is a cloud CRM provided by Geckosoft SRL ("Geckosoft", "we") to businesses and professionals ("Customer") to manage contacts, leads, deals, quotes and sales communications. These terms govern the use of Everdeal by the Customer and by the people the Customer gives access to ("users"). The offer or order accepted by the Customer (plan, modules, seats, credits, prices, term) is part of the contract and prevails over these terms where it changes them. Everdeal is for professional use only: it is not offered to consumers.

2. Organization, users and access

• Each Customer has its own organization, separate from those of other Customers. Its administrators invite the users, choose their role and assign the modules, within the plan's seats.
• You sign in with an EverID account, governed by its terms. Each account is personal and is not shared.
• The Customer is responsible for the use of Everdeal by its users, and by the API keys and artificial intelligence agents they authorize. Any unauthorized access must be reported at once to info@geckosoft.it.

3. Plans, modules and credits

The plan sets the features included, the add-on modules and the number of seats. Some paid results (for example the contact data found with Outreach) use credits: the plan includes a monthly allowance, which does not roll over, and packs can be bought, valid for 12 months. Without available credits these results are not provided. Prices, renewals and payments are those of the offer.

4. Acceptable use

The Customer and the users undertake to:

• record in the CRM and contact only people whose data they are entitled to process, with a valid legal basis and after giving them the notice required by the GDPR;
• comply with the rules on commercial communications: consent where required, objections and unsubscribes, which Everdeal records and applies to every send;
• not enter special categories of data (Art. 9 GDPR) or criminal records data, unless strictly necessary and lawful;
• not use Everdeal for spam, unlawful content, infringing the rights of others, attempts to reach other organizations' data or to get around the service's security measures and limits.

5. Calendar and email

Users may connect their own Google Calendar and their Gmail or Microsoft 365 mailbox. Emails written in the CRM leave from the user's mailbox, in their name, and replies to those emails come back into the CRM, visible to their organization. Google's and Microsoft's terms also apply. The connection can be ended at any time.

6. Artificial intelligence

The artificial intelligence features included in the plan are active until the organization's administrator turns them off. They produce suggestions (texts, analyses, information found on the web) that may be incomplete or inaccurate: the Customer checks them before using or sending them. Each organization's use has a monthly limit. Which data is processed and by which provider is explained in the privacy policy.

7. Data from external sources

With Outreach and record enrichment, Everdeal collects, at the user's request, business contact data from third-party providers and public sources. The Customer becomes its controller: it checks it may use the data and informs the people concerned within the terms of Art. 14 GDPR.

8. Customer data

The data entered in the CRM belongs to the Customer. Geckosoft uses it only to provide, protect and support the service, and does not sell it. The Customer can export it at any time through Everdeal's API.

9. Processing on the Customer's behalf

For the personal data in the CRM the Customer is the controller and Geckosoft the processor (Art. 28 GDPR). This section, with the privacy policy, sets the terms of that processing, unless the parties sign a separate agreement. Geckosoft:

• processes the data only to provide Everdeal and on the Customer's documented instructions;
• binds the people authorized to process it to confidentiality;
• takes appropriate security measures (Art. 32 GDPR): separation of each organization's data, encryption of data in transit and at rest, restricted access, backups;
• uses the sub-processors listed in the privacy policy, bound by the same obligations; the Customer gives a general authorization and is notified of changes, to which it may object on legitimate grounds by withdrawing from the contract;
• assists the Customer in answering data subjects' requests, which the CRM also lets it handle directly (export and erasure of a contact), and with the obligations of Articles 32–36 GDPR;
• informs the Customer without undue delay of any personal data breach;
• at the end of the contract deletes the data, unless the law requires otherwise, and makes available to the Customer the information needed to demonstrate compliance with these obligations.

10. Availability and support

We do our best to keep Everdeal always available, but there may be interruptions for maintenance, updates or causes beyond our control. Any guaranteed service levels are those of the offer. Support is requested at info@geckosoft.it.

11. Expiry, suspension and closure

• When a module expires, its data stays readable but cannot be changed. If the plan expires, after a 7-day grace period the organization is suspended: the data stays intact and is available again on renewal.
• We may suspend an organization or a user that breaches these terms or puts the security of the service at risk, notifying the Customer when possible.
• When the contract ends the Customer may export its data; then we delete the organization and all its data. Backups are overwritten within 35 days.

12. Liability

To the extent permitted by law, Geckosoft is not liable for indirect damages, loss of profits or business opportunities, nor for the use the Customer makes of the data and of the results of artificial intelligence; Geckosoft's total liability is limited to the amount paid by the Customer in the 12 months before the event. These limits do not apply in case of wilful misconduct or gross negligence.

13. Changes

We may change these terms. The date at the top shows the last change; significant changes are notified to the Customer at least 30 days in advance, during which it may withdraw. If it keeps using Everdeal after that date, the new terms apply.

14. Governing law and jurisdiction

These terms are governed by Italian law. The courts of Pisa have exclusive jurisdiction over any dispute. In case of differences between the Italian version and those in other languages, the Italian version prevails.

15. Contacts

Geckosoft SRL, Borgo Stretto 3, 56127 Pisa (PI), Italia, VAT number 02208570503, PEC geckosoft@pec.it — info@geckosoft.it.